Return policy

Returns & Refund Policy

At Nouran, we aim to ensure every order meets your expectations. If you are not fully satisfied, you may request a return under the conditions below.

 Returns Window
Customers have 14 days from the date of delivery to request a return.

 How to Request a Return
To initiate a return, please contact us at:

Nouran-customerservice@hotmail.com

Include the following details in your email:
- Full name  
- Order number  

Be ready to provide photographic evidence of your item. 

Once your request has been reviewed, we will provide instructions on how and where to return your item(s).

 

Return Conditions
All returned items must:
- Be in the same condition as received  
- Be unworn, unwashed, and undamaged  
- Include all original packaging  

We reserve the right to refuse returns that do not meet these conditions.

 Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.  
If approved, your refund will be processed to your original payment method.

Additional Information
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.  
- We recommend using a tracked shipping service, as we are not responsible for lost returns.

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For any further questions, please contact us at  
Nouran-customerservice@hotmail.com

About Nouran

Founded in 2021 by Keyonte Dore, Nouran is a British fashion house founded on a belief in timeless, minimalistic luxury and the pursuit of everything you love.

Coming from a mixed cultural background, Keyonte’s perspective has shaped Nouran’s identity — bringing together different influences while maintaining a clear appreciation for simplicity, refinement and individuality.

Guided by our motto, “Move with Passion,” Nouran creates considered garments that are designed to transcend seasons and trends. Our approach is rooted in clean silhouettes, refined colour palettes and distinctive details, allowing each piece to be appreciated for its simplicity and character.

Nouran represents beauty in its most understated form — creating timeless pieces for those who value quality, individuality and the freedom to pursue what they love.